Gaya APA
fandy, T., Gregorius, C. (2011).
Service, Quality & Satisfaction Edisi 3 (Edisi ketiga).
Yogyakarta:
Andi Offset.
Gaya MLA
fandy, Tjiptono., Gregorius, Chandra.
"Service, Quality & Satisfaction Edisi 3".
Edisi ketiga
Yogyakarta:
Andi Offset,
2011.
Text.